Shipping & Returns

Dispatch

• Orders for surplus stock are dispatched within 1 to 2 business days of cleared payment.
• You receive tracking as soon as the parcel leaves the warehouse.
• Orders placed on a weekend or public holiday are processed the next business day.

Delivery times (Australia)

• Sydney metro: 1 to 3 business days
• NSW regional and other capital cities: 2 to 5 business days
• Remote and rural areas: 3 to 8 business days
• We ship Australia wide. International shipping is not offered at this time.

Shipping costs

Shipping is calculated at checkout or stated on the invoice. Where a listing says free shipping, that means within Australia.

Returns: faulty or wrong item

• Tell us within 14 days of delivery if an item arrives faulty, damaged or is not what you ordered.
• Send a photo and a short description through the contact page. We arrange the fix: replacement, repair or refund, including return postage.
• This sits on top of your rights under the Australian Consumer Law, which are not limited by this policy.

Returns: change of mind

• For surplus stock, change-of-mind returns are accepted within 14 days if the item is unused, in its original packaging and in resaleable condition.
• The buyer covers return postage for change-of-mind returns.
• Once the item arrives back and is checked, the refund is issued to the original payment method within 5 business days.
• Some items, such as personal care products and opened consumables, cannot be returned for hygiene reasons.

Retailer purchases

Products bought through affiliate links are purchased from that retailer. Returns, refunds and warranty for those purchases are handled by the retailer under their own policy, and we are happy to help you find the right contact.